Privacy policy

Last updated: October 2026

This Privacy Policy explains how LEXIVON ("Lexivon", "we", "us") collects, uses and shares personal information when you visit www.lexivon.com, buy from us, register a product, make a warranty claim or contact our support team.

Contact

Questions, requests or complaints about privacy: email support@lexivon.com or write to LEXIVON, c/o REDLANDS LOGISTIX LLC, 9425 California St, DOCK# S92, Redlands, CA 92374, United States.

Information we collect

When you browse the site: device and browser information, IP address and approximate location, pages and products you view, searches, and how you interact with the site. Collected automatically through cookies, pixels and similar technologies.
When you buy: name, billing and shipping address, email, phone number and order details. Payment card details are processed by our checkout and payment providers; we do not store full card numbers.
When you register a product: name, email, product model, serial number, place and date of purchase, and the receipt or invoice you upload, plus your marketing choice.
When you make a warranty claim or ask for support: name, email, order number, the product, your description of the issue, photos, video links and attachments you send, and the messages we exchange.
When you leave a review: your review, rating, name as shown with the review, and any photos you add.

How we use it

To process and ship orders, provide receipts and handle returns.
To record product registrations, confirm warranty coverage and handle warranty claims, replacements and return shipping.
To answer support requests and keep a record of our conversations with you.
To protect our forms and store against spam, bots and fraud.
To ask for a review after a purchase, registration or completed warranty case. You can ignore or unsubscribe from these requests.
To send product news and offers if you opted in. You can unsubscribe at any time from any marketing email.
To understand how the site is used, improve it and measure our advertising.
To meet legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information for money. We share it with service providers who work for us under contract and only for the purposes above:

Our e-commerce platform, checkout and payment processors.
Cloud hosting and data storage providers, where product registrations and warranty records are kept.
Email and customer support service providers.
Order management, warehouse and shipping partners, to fulfill orders and send replacements and return labels.
Security and bot-protection services for our forms.
Product review and review-invitation services.
Analytics and advertising partners, as described below.

If you bought a Lexivon product from another retailer, such as Amazon, that retailer handles your order data under its own privacy policy. We may also share information when required by law, to respond to lawful requests, to protect our rights, or as part of a merger or sale of our business.

Cookies, analytics and advertising

We and our partners use cookies and similar technologies to keep the store working (cart, checkout, login), to measure site traffic, and to show you relevant ads on other websites. Sharing information for targeted advertising may count as a "sale" or "sharing" under some US state laws. You can opt out on our Your Privacy Choices page, and we honor the Global Privacy Control signal from your browser. You can also control cookies in your browser settings, through the industry opt-out tool at optout.aboutads.info, and in the ad settings of the platforms you use.

How long we keep it

Order records: as long as needed for accounting, tax and legal purposes.
Product registrations and warranty records: for the life of the warranty coverage on your product, so we can honor it, unless you ask us to delete them sooner.
Support conversations: as long as needed to help you and to keep a service history.

Your rights and choices

Depending on where you live, you may have the right to know what personal information we hold about you, get a copy of it, correct it, delete it, and opt out of targeted advertising or the "sale" or "sharing" of your information. To use these rights, email support@lexivon.com. We will verify your request using the email address linked to your orders or registrations and reply within the time required by law. You may use an authorized agent. We will not discriminate against you for using your rights. Deleting a product registration can affect our ability to confirm warranty coverage for that product.

Security

We use reasonable technical and organizational safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure.

Children

Our site and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

Where your information is processed

We are based in the United States and our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards for these transfers.