Refund policy

Returns and Refunds. Last updated: October 2026

This policy covers products bought on www.lexivon.com. If you bought from another retailer, such as Amazon, please use that retailer's return process. Defective products are covered by our Limited Warranty.

30-day returns

You can return a product within 30 days of delivery if it is unused, in its original condition and packaging, with all parts and accessories.

How to start a return

Email support@lexivon.com with your order number and the item you want to return.
We will reply with your return authorization and the return address. Returns sent without authorization may not be accepted.
Ship the item back with a trackable service. For returns that are not due to a defect or our mistake, return shipping is paid by you.

Return address (only after you receive authorization): REDLANDS LOGISTIX LLC, 9425 California St, DOCK# S92, Redlands, CA 92374, United States.

Damaged, defective or wrong items

If your order arrives damaged, defective or wrong, contact us within 30 days of delivery with your order number and photos. We will make it right with a replacement or refund, and we will cover return shipping with a prepaid label. After 30 days, defects are handled under the Limited Warranty.

Refunds

We inspect returned items and email you once your return is approved. Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post the refund. Original shipping charges are not refunded unless the return is due to our error or a defect.